Now accepting new clients in the Bay Area

Guiding You Through Healthcare’s Maze

We help you understand benefits, resolve billing issues, navigate Medi-Cal/Medicare, and fight claim denials — with care and clarity.

24–72h
Typical Resolution Window
$99
Flat Benefit Review
5★
Client Care Focus
Insurance Paperwork

We break down EOBs and handle forms step-by-step.

Claim Appeals

We prepare strong appeals for denied claims.

Bill Reviews

Spot errors, negotiate, and set payment plans.

Medi-Cal & Medicare

Eligibility, applications, and follow-through.

What We Do

Practical, patient-first advocacy you can count on.

Insurance Paperwork Support

From forms to EOBs, we translate the jargon and handle the steps so you don’t have to.

Claims & Denials Appeals

We assemble documentation and build a clear case to challenge unfair denials.

Medical Bill Reviews

We check for coding errors, double charges, and help you negotiate workable plans.

Medi-Cal & Medicare Navigation

Eligibility checks, applications, renewals, and benefits coordination.

Provider Coordination

Warm handoffs, referrals, pre-authorizations, and records requests.

Patient Rights Guidance

Know your rights. We help file grievances and escalate when needed.

DME, Medication & Incontinence Supplies

We assist with durable medical equipment (DME), medication coordination, and access to incontinence supplies by working directly with providers, pharmacies, and supply vendors.

Medical Transportation Assistance

We help arrange and coordinate non-emergency medical transportation (NEMT), including rides to appointments, therapy, and pharmacy visits, working with health plans and transportation providers.

Mental Health & Substance Use Treatment Resources

We help locate and connect clients with mental health facilities and substance use treatment programs, including detox, outpatient, and residential rehabilitation services, based on individual needs and coverage.

Why TruePath?

Local. Compassionate. Relentless about getting you answers.

  • Bay Area roots with a community-first approach
  • Clear, plain-English explanations at every step
  • Fast turnaround and proactive follow-ups
  • Strict confidentiality and HIPAA-conscious workflows

How it works

  1. Free 15-minute call to understand your situation.
  2. Sign a service agreement & confidentiality form.
  3. We gather documents and create your action plan.
  4. We execute the plan and keep you updated.

Simple Pricing

Transparent options — pick what fits your needs.

Starter
$99

Flat benefit review: coverage check + action plan.

  • Coverage review
  • 1 action plan
  • 1 week email support
Get Started
Advocacy
$65/hr

Hands-on navigation, paperwork, calls, and follow-ups.

  • Forms & submissions
  • Provider coordination
  • Weekly updates
Book Time
Claim Appeal
$250

One formal appeal: documentation, letter, submission.

  • Records + evidence
  • Appeal letter
  • Submission & follow-up
Start Appeal

Let’s Talk

Fill this out and we’ll reach out within 1 business day.

Prefer email instead? truepathadvocates26@gmail.com

By submitting, you agree to our privacy policy.

Leadership

Meet the founder of True Path Advocates.

Charmaen Herrera

Founder & Chief Executive Officer

Charmaen Herrera is the Founder and CEO of True Path Advocates. She is dedicated to helping individuals and families understand and navigate complex healthcare and insurance systems. Through advocacy, education, and personalized support, Charmaen leads True Path Advocates with a commitment to clarity, compassion, and accountability.